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  • Q: What is GreenNest?
    A: GreenNest is a curated e-commerce platform offering eco-conscious skincare, body, hair, baby care, and wellness products. We feature clean, sustainable, and ethical brands created by trusted small businesses.
  • Q: What makes GreenNest different?
    A: Unlike traditional marketplaces, GreenNest supports ethical sourcing, conscious consumerism, and small-batch production. We empower independent makers and provide customers with products that are safe, high-quality, and made with integrity.
  • Q: Who are the makers behind your products?
    A: Our partners are small, values-driven businesses that prioritize clean ingredients, sustainable packaging, cruelty-free practices, and mindful formulation. We carefully vet each brand to ensure alignment with our standards.
  • Q: Is GreenNest a woman-owned business?
    A: Yes! GreenNest was founded and is operated by a mother-daughter team of women entrepreneurs committed to creating a more sustainable, nurturing, and heart-centered way to shop. Our bond and shared vision fuel everything we do — from product selection to community building.
  • Q: How do you choose which brands to feature?
    A: We hand-select brands that align with our core values: transparency, sustainability, clean beauty, and community. Every product goes through a quality and ethics review before joining our platform.
  • Q: Is GreenNest a marketplace or a product brand?
    A: GreenNest is a marketplace. We sell products from trusted, independent brands, giving them a space to grow while offering customers a curated shopping experience.
  • Q: How do I place an order?
    A: Browse the product categories, add your favorite items to the cart, and check out securely. You’ll receive a confirmation email after completing your order.
  • Q: Can I change or cancel my order after placing it?
    A: Orders begin processing quickly, so please contact us at Sales@greennest.company immediately if you need to make changes. We’ll do our best to assist, but changes aren't guaranteed once an order is processed.
  • Q: What payment methods do you accept?
    A: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay.
  • Q: Is my payment information secure?
    A: Yes. Your payment is processed through encrypted SSL technology via secure third-party gateways. We never store credit card data.
  • Q: How does shipping work at GreenNest?
    A: We currently ship within the United States. Shipping costs are calculated at checkout based on your order’s size, weight, and destination. Orders are processed within 2–4 business days, and delivery usually takes 3–7 business days depending on your location. Once your order ships, you’ll receive a tracking link by email.
  • Q: Can I return or exchange an item?
    A: Yes. Most unused and unopened items can be returned within 14 days of delivery. Please note that hygiene and personal care products are not eligible for return. To begin a return or exchange, email us at Sales@greennest.company with your order number, the item you're returning, and the reason.
  • Q: What if my item arrived damaged or incorrect?
    A: If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include a photo and description of the issue, and we’ll resolve it promptly with a replacement or refund.
  • Q: How can I become a vendor on GreenNest?
    A: Email us at Sales@greennest.company with your product line, catalog, and company story. You can also apply through our “Partner With Us” page.
  • Q: What product standards do you require?
    A: We focus on clean, ethically made, and sustainably packaged items. Clear labeling and ingredient transparency are required.
  • Q: How can I contact customer service and when will I get a response?
    A: You can reach us by email at Sales@greennest.company. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time), excluding holidays. We typically respond within 1–2 business days.
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