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Terms & Conditions 
for Customers

Effective Date: February 17, 2025

 
1. Overview

Welcome to GreenNest! These Terms & Conditions (“Terms”) govern your use of our website and services (“Platform”), operated by GreenNest LLC, a California-based company. By browsing, shopping, or making a purchase on GreenNest.com, you agree to be bound by these Terms.

Please read them carefully. If you do not agree, do not use this website.

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2. Who We Are

GreenNest is an online wellness boutique offering curated skincare, body, hair, and baby care products created by independent, eco-conscious brands. We provide a safe space for conscious customers to shop high-vibration, naturally inspired goods.

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3. Ordering & Payments

  • All prices are shown in USD and include applicable sales tax unless otherwise noted.

  • Orders are processed upon receipt of full payment via secure third-party payment systems.

  • We accept Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.

  • We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock errors, payment issues, or suspected fraud).

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4. Shipping & Delivery

  • We ship domestically (within the U.S.) and internationally (depending on country regulations).

  • Shipping times vary by product and location, but typically range from 3–10 business days within the U.S.

  • Tracking numbers will be provided once your order ships.

  • We are not responsible for delays caused by carriers, customs, or natural events.

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5. Returns & Refunds

Your satisfaction matters to us!

  • You may request a return or refund within 14 days of delivery for unused, unopened items in original packaging.

  • Due to hygiene and safety standards, we do not accept returns on opened or used skincare, hair, or baby products.

  • To request a return, contact us at [Insert Email] with your order number and reason.

  • Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

 

Note: Refunds will be issued to your original payment method once the returned item is received and approved.

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6. Product Information & Disclaimer

All products listed on GreenNest are described to the best of our ability. However:

  • We do not guarantee specific results from any wellness or cosmetic product.

  • Always perform a patch test before first use, especially for baby care or sensitive skin.

  • If you are pregnant, nursing, or have a medical condition, please consult a healthcare provider before using herbal or essential oil-based products.

  • GreenNest LLC is not liable for allergic reactions or misuse of products.

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7. Customer Accounts

You may create an account for faster checkout and order tracking. You are responsible for maintaining the security of your account and password.

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8. Privacy & Data Protection

By using this site, you agree to our [Privacy Policy] regarding the collection and use of your personal data. We will never sell or misuse your information. Payment data is handled securely by third-party processors.

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9. Prohibited Activities

Customers may not:

  • Misuse the website or interfere with operations

  • Use false information or impersonate others

  • Copy, reproduce, or redistribute content from GreenNest without permission

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10. Intellectual Property

All logos, product descriptions, images, and branding on this website are owned by GreenNest LLC or our partner vendors. Use of any content without permission is prohibited.

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11. Limitation of Liability

GreenNest LLC is not liable for any:

  • Indirect, incidental, or consequential damages

  • Losses resulting from product use, allergic reactions, or shipment issues beyond our control

Use of the site and purchase of products are at your own discretion and risk.

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12. Governing Law

These Terms are governed by the laws of the State of California, U.S.A. Any disputes shall be resolved in California courts.

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13. Changes to Terms

We may update these Terms from time to time. Any changes will be posted here with the new effective date. Your continued use of the Platform means you accept the changes.

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14. Contact Us

If you have questions or concerns, please contact:

GreenNest LLC
Email: sales@greennest.company

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